March 1, 2012
Midstate grows in new office
After 30 years on Route 222, vet moves to building in South Cortland
Bob Ellis/staff photographer
Midstate Veterinary Services Dr. Jennifer Sun looks over a stray cat found in Ithaca and brought in Wednesday by Kathleen Patton, right, of Dryden. The cat’s owner was located in Spencer through info on a chip in the cat.
CORTLANDVILLE — Peter McMahon remembers the call like it was yesterday.
One of the cows on the McMahon EZ Acres Farm somehow managed to cut its eye several months ago, requiring stitches. McMahon said he knew right away who to call: Dave Brandstadt, veterinarian at Midstate Veterinary Services.
“You can’t talk to a cow and ask it what’s wrong,” McMahon said. “Brandstadt has a real understanding of the animals; we call it cow-sense. He came out and sutured her up and he has as steady a hand as any surgeon.”
The McMahons have worked with Midstate for years to help keep their herd healthy and plan on staying with the practice for a long time.
“In my opinion, they are the best large animal practice in New York,” McMahon said.
After over three decades at its old location on Route 222, Midstate Veterinarian Services moved to an 8,000-square-foot building at 806 Route 13 in Cortlandville in October. The new location officially opened on Oct. 31.
Ken Osborn started his second career with Midstate as a veterinarian after working as dairy farmer. That background helps when he goes out to farms, he said.
“It definitely gives you an insight that you otherwise might not have,” he said.
Paul Coen, who has worked at Midstate as a veterinarian for 27 years, said the practice’s eight veterinarians strive to develop and maintain a close relationship with its clients.
“There are farms that we’ve worked with decades,” he said.
Now the practice serves farms throughout a 45-mile radius, from southern Onondaga County to Broome and Chenango counties. One veterinarian is assigned to each farm and there is always one large animal and one small animal veterinarian on call for emergencies.
The clinic employees 14 people and is owned by four of the veterinarians, while the other four are associates.
Midstate decided to move to a new location last winter. The new space allows for better inventory control and a bit more space to work in, Coen said.
“It’s excellent,” he said. “We were sad to leave the old space but the practice has grown and the location is good for growth in our small animal business.”
Over the past few decades as the needs of farms changed, so did the work Midstate, Coen said. “As farms have gotten bigger, we do a lot more training of farm staff, teaching them to do the work we would have done in the past,” he said. The practice has seven full-time vets, one part-time as well as technicians and support staff.
The majority of the practice’s work is with cows and horses, though it also serves family pets, Coen said.
“I’d say it’s about 70 percent of our business is large animal and the other 30 is small animals,” he said. “Our small animal business is growing though.”
That growth is due to word of mouth and a reputation for excellence, Coen said.
“We have a good client rapport and our staff is quite experienced,” he said.
Kelly Knapp, an employee at Midstate, said the employees are happy with the new building, but the old site had its perks as well.
“We have so much room now, it’s great,” she said. “The old place though was a barn and it just felt like a veterinarian’s.”
While there is room to grow within the new building, the practice does not plan on expanding much further right now, Coen said.
“We feel that it is important to provide the services that farmers need, like being on call at any time,” he said.
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